Italik Business IT Support Service
Italik have a simple and scalable IT support service that consists of an on-site system and network healthcheck and audit, unlimited telephone support with a 4 hour maximum response time and a next business day on-site support service that can be escalated for critical situations.

This service covers the normal 5 day a week business hours and all customers are provided with a monthly call report and statistics relating to systems management and security.

As an addition to this service, Italik offer IT supplier management to aid any procurement decisions and give advice and guidance to ensure that the correct purchasing decisions are made and also preferential rates are given for Italik system engineers and consultancy.

This service covers support for the following:

	On-site servers and workstations
	Printers
	Network devices
	Internet connection
	Email system
	Tape backup and restore
	Antivirus protection

The service is scalable and monthly charges are based on the following bands of workstations and servers:

	PCs / Workstations
Servers	1-5	6-10	11-15	16-20	21-25	26-30
1	£150	£200	£250	£300	£350	£400
2	£250	£300	£350	£400	£450	£500
3	£350	£400	£450	£500	£550	£600

Initial Support Service setup charge	£500
Addition of a new server	£250
Addition of a new workstation	£50

Over and above the standard service Italik provide bespoke service extensions that can be requested and tailored to any specific business requirement.

The service extensions that have a fixed cost and include the following:

	Off-site workstation support
	File restore from tape
	Daily tape backup monitoring
	On-site hardware and software installation
	Addition of Italik network router
	Remote access to office network
	Windows update management

Other bespoke services that have a variable cost include:

	Email filtering and virus scanning service
	Web filtering
	Software licence and fixed asset management
	PC hardware and printer maintenance
	Office moves

Please give our sales representatives a call on 0845 226 1955 for further information or a quote